/* hero */
  .ta-hero { padding:72px 0 64px; }
  .ta-hero-grid { display:grid; grid-template-columns:6fr 5fr; gap:56px; align-items:center; }
  body.nopic .ta-hero-grid { grid-template-columns:1fr; }
  body.nopic .hero-pic { display:none; }
  .ta-hero h1 { font-family:-apple-system, BlinkMacSystemFont, "SF Pro Display", "Inter", "Helvetica Neue", Arial, sans-serif; font-weight:600; font-size:clamp(38px, 5.4vw, 66px); line-height:1.04; letter-spacing:-.015em; margin:0 0 20px; max-width:820px; }
  .ta-hero .sub { font-size:20px; color:#3b3b3b; max-width:600px; margin:0 0 28px; }
  .ta-hero .row { display:flex; gap:26px; align-items:center; flex-wrap:wrap; }
  .hero-pic { margin:0; }
  .hero-pic .zf { border:1px solid var(--line); border-radius:14px; overflow:hidden; aspect-ratio:4/3; background:#fff; }
  .hero-pic img { width:100%; height:100%; object-fit:cover; object-position:left top; display:block; }
  @media (max-width:860px) { .ta-hero-grid { grid-template-columns:1fr; gap:28px; } }

  /* now / with */
  .now, .with, .start, .faq { padding:84px 0; border-top:1px solid var(--line); }
  .map { margin:40px 0 0; }
  .map .zf { border:1px solid rgba(201,168,76,.18); border-radius:14px; overflow:hidden; background:#0b0b0b; }
  .map img { width:100%; display:block; }
  .map figcaption { font-size:14px; color:var(--muted); margin-top:10px; }
  .map figcaption a { color:var(--ink); }
  .reads { display:grid; grid-template-columns:repeat(3, 1fr); gap:0 40px; margin-top:40px; }
  .reads .r { border-top:1.5px solid var(--ink); padding-top:14px; }
  .reads h3 { font-family:-apple-system, BlinkMacSystemFont, "SF Pro Display", "Inter", "Helvetica Neue", Arial, sans-serif; font-weight:600; font-size:22px; margin:0 0 6px; }
  .reads p { margin:0; color:#3a3a3a; font-size:16.5px; }
  @media (max-width:760px) { .reads { grid-template-columns:1fr; gap:22px; } }

  /* demo */
  .demo { background:var(--soft); padding:88px 0; }
  .demo-head { display:flex; justify-content:space-between; align-items:flex-end; gap:16px; flex-wrap:wrap; margin-bottom:30px; }
  .fake { display:inline-block; font-size:13px; color:#777; border:1px dashed #bbb; border-radius:99px; padding:3px 12px; }
  .stepper { position:sticky; top:0; z-index:4; background:var(--soft); padding:14px 0; box-shadow:0 1px 0 rgba(0,0,0,.04); display:grid; grid-template-columns:auto 1fr auto; gap:14px 28px; align-items:center; margin-bottom:18px; }
  .dots { list-style:none; margin:0; padding:0; display:flex; gap:8px; }
  .dots button { width:30px; height:30px; border-radius:50%; border:1.5px solid #c8c8c8; background:#fff; font:inherit; font-size:13px; font-weight:600; color:#888; cursor:pointer; transition:background .3s ease, border-color .3s ease, color .3s ease; }
  .dots button.done { border-color:var(--gold); color:var(--gold); }
  .dots button.on { background:var(--ink); border-color:var(--ink); color:#fff; }
  .cap { min-height:96px; position:relative; }
  /* compact tijdens scrollen (keuze Jonathan 1 oktober 2026, optie A): alleen stappen, titel en knoppen, aansluitend op het menu.
     De balk houdt zijn hoogte (--sh), zodat het ticket niet verspringt; clip-path toont alleen de bovenste --ch pixels, de
     schaduw naar boven vult de strook achter het menu. --sh, --ch en --stuck-bg zet ticket-agent.page.js. */
  .stepper.stuck { min-height:var(--sh); align-items:start; align-content:start; padding-top:10px;
    clip-path:inset(-96px -100vw calc(100% - var(--ch, 60px)) -100vw); box-shadow:0 -96px 0 0 var(--stuck-bg, #f6f4ef) !important; }
  .stepper.stuck .cap-n, .stepper.stuck .cap-p { display:none; }
  .stepper.stuck .cap { min-height:0; }
  .stepper.stuck .cap-t, .stepper.stuck .cap.final .cap-t { font-size:20px; margin:0; line-height:38px; }
  .stepper.stuck .nb { padding:7px 14px; }
  @media (max-width:860px) { .stepper.stuck .cap-t, .stepper.stuck .cap.final .cap-t { font-size:16px; line-height:1.3; } }
  .cap > * { transition:opacity .45s ease, transform .45s ease; }
  .cap.swap > * { opacity:0; transform:translate3d(0, 8px, 0); }
  .cap-n { margin:0 0 2px; font-size:12px; letter-spacing:.1em; text-transform:uppercase; color:var(--gold); font-weight:600; }
  .cap-t { margin:0 0 4px; font-family:-apple-system, BlinkMacSystemFont, "SF Pro Display", "Inter", "Helvetica Neue", Arial, sans-serif; font-weight:600; font-size:24px; line-height:1.2; }
  .cap-p { margin:0; font-size:17px; color:#3a3a3a; max-width:720px; }
  .cap.final .cap-t { font-size:28px; }
  .nav-b { display:flex; gap:10px; }
  .nb { font:inherit; font-size:15px; font-weight:600; border-radius:8px; padding:10px 16px; cursor:pointer; border:1.5px solid var(--ink); background:var(--ink); color:#fff; }
  .nb.prev { background:transparent; color:var(--ink); border-color:#cfcfcf; }
  .nb:disabled { opacity:.35; cursor:default; }
  @media (max-width:860px) {
    .stepper { grid-template-columns:1fr auto; grid-template-areas:"dots nav" "cap cap"; gap:8px 12px; padding:10px 0; }
    .dots { grid-area:dots; gap:5px; } .dots button { width:26px; height:26px; font-size:12px; }
    .nav-b { grid-area:nav; } .nb { padding:7px 12px; font-size:14px; }
    .cap { grid-area:cap; min-height:0; }
    .cap-n { display:none; } .cap-t { font-size:18px; } .cap.final .cap-t { font-size:20px; } .cap-p { font-size:14.5px; line-height:1.45; }
  }
  /* 1 okt: op 320 px stak de stappenbalk 40 px buiten beeld (horizontaal scrollen); kleinere bolletjes en knoppen */
  @media (max-width:380px) {
    .stepper { column-gap:8px; } .dots { gap:3px; } .dots button { width:22px; height:22px; font-size:11px; }
    .nav-b { gap:6px; } .nav-b .nb { padding:8px 10px !important; font-size:13px; }
  }
  .demo-foot { font-size:14px; color:var(--muted); margin:14px 0 0; }

  /* the helpdesk (styled like a familiar Dutch service desk tool) */
  .app { font-family:Roboto, Arial, Helvetica, sans-serif; color:#3b4652; background:#fff; border-radius:12px; overflow:hidden; box-shadow:0 20px 60px rgba(0,0,0,.12), 0 0 0 1px rgba(0,0,0,.06); font-size:13.5px; line-height:1.45; }
  .app-top { display:flex; align-items:stretch; height:42px; background:#cfcfcf; }
  .hamb { width:40px; background:#0b2d57; color:#fff; display:flex; align-items:center; justify-content:center; font-size:18px; }
  .tab { padding:0 20px; display:flex; align-items:center; border-right:1px solid #bdbdbd; color:#333; white-space:nowrap; }
  .tab.home { padding:0 16px; font-size:16px; }
  .tab.on { background:#fff; border-right:0; max-width:300px; overflow:hidden; text-overflow:ellipsis; }
  .top-r { margin-left:auto; display:flex; align-items:center; gap:16px; padding-right:14px; color:#444; }
  .av { width:28px; height:28px; border-radius:50%; background:#eee; color:#333; font-size:11px; font-weight:700; display:inline-flex; align-items:center; justify-content:center; flex:none; }
  .av.y { background:#fbe7a1; } .av.b { background:#d5e6f3; }
  .app-body { display:flex; }
  .rail { width:40px; background:#3a3a3a; padding-top:24px; display:flex; flex-direction:column; align-items:center; gap:14px; color:#ddd; flex:none; }
  .rail i { font-style:normal; width:28px; height:28px; display:flex; align-items:center; justify-content:center; border-radius:4px; }
  .rail i.on { background:#1a4f86; color:#fff; }
  .main { flex:1; min-width:0; padding:20px 26px 26px; }
  .t-head { display:flex; justify-content:space-between; gap:14px; align-items:flex-start; }
  .t-head h4 { margin:0; font-size:20px; font-weight:700; color:#2c3440; }
  .t-head .num { font-weight:400; margin-right:10px; }
  .t-sub { margin:2px 0 0; color:#5b6570; }
  .t-act { border:1px solid #ccc; border-radius:3px; padding:6px 12px; white-space:nowrap; color:#333; }
  .t-tabs { display:flex; gap:34px; border-bottom:1px solid #ddd; margin:16px 0 18px; font-size:11px; letter-spacing:.03em; }
  .t-tabs span { padding:6px 2px; color:#555; }
  .t-tabs span.on { color:#6a55b8; border-bottom:2px solid #6a55b8; font-weight:700; }
  .t-cols { display:grid; grid-template-columns:250px 1fr; gap:34px; }
  .props .grp { font-weight:700; color:#2c3440; margin:0 0 8px; font-size:14px; }
  .props dl { display:grid; grid-template-columns:90px 1fr; gap:6px 10px; margin:0 0 18px; padding-bottom:14px; border-bottom:1px solid #e2e2e2; }
  .props dt { color:#5b6570; } .props dd { margin:0; color:#222; }
  .select { display:inline-block; min-width:120px; border:1px solid #bbb; border-radius:2px; padding:2px 8px; background:#fff; transition:background .5s ease; }
  .select.status.hl { background:#fff3cf; }
  .conv { position:relative; min-width:0; }
  .msg, .reply { background:#dcd9ea; padding:12px 16px; border-radius:2px; margin-bottom:16px; }
  .msg p, .reply p { margin:0 0 8px; } .msg p:last-child, .reply p:last-child { margin-bottom:0; }
  .msg-h { display:flex; align-items:center; gap:10px; margin-bottom:10px; }
  .msg-h b { display:block; color:#2c3440; } .msg-h small { color:#7a808a; }
  .vis { margin-left:auto; background:#f4f4f7; font-size:11px; font-weight:700; padding:3px 8px; color:#333; }
  .reply { background:#e6f0f7; }

  /* stepped reveals: everything below is hidden until its step */
  .search, .action, .reply { overflow:hidden; opacity:0; max-height:0; margin-bottom:0; padding-top:0; padding-bottom:0; transform:translate3d(0, 10px, 0);
    transition:opacity .6s ease, max-height .8s cubic-bezier(.2,.8,.2,1), transform .6s ease, margin .6s ease, padding .6s ease; }
  .app[data-step="1"] .search, .app[data-step="2"] .search { opacity:1; max-height:260px; transform:none; margin-bottom:16px; padding-top:12px; padding-bottom:12px; }
  .app[data-step="2"] .action, .app[data-step="3"] .action, .app[data-step="4"] .action { opacity:1; max-height:900px; transform:none; margin-bottom:16px; }
  .app[data-step="3"] .reply, .app[data-step="4"] .reply { opacity:1; max-height:260px; transform:none; margin-bottom:16px; padding-top:12px; padding-bottom:12px; }
  .app[data-step="3"] .reply { background:#fff; border:1px dashed #9cb9d3; }
  .app[data-step="3"] .reply .vis:after { content:" \00b7  concept"; font-weight:400; }

  .search { border:1px solid #d9c38c; background:#fffaf0; padding-left:16px; padding-right:16px; border-radius:2px; }
  .s-t { margin:0 0 8px; font-weight:700; color:#2c3440; display:flex; align-items:center; gap:8px; }
  .spin { width:12px; height:12px; border-radius:50%; border:2px solid #d9c38c; border-top-color:#b8862f; animation:spin 1s linear infinite; }
  .app[data-step="2"] .spin { animation:none; border-color:#b8862f; }
  @keyframes spin { to { transform:rotate(360deg); } }
  .s-row { display:grid; grid-template-columns:140px 1fr; gap:10px; padding:5px 0; border-top:1px solid #efe4c8; opacity:0; transform:translate3d(0, 6px, 0); transition:opacity .5s ease, transform .5s ease; }
  .app[data-step="1"] .s-row, .app[data-step="2"] .s-row { opacity:1; transform:none; }
  .app[data-step="1"] .s-row:nth-of-type(2) { transition-delay:.7s; }
  .app[data-step="1"] .s-row:nth-of-type(3) { transition-delay:1.5s; }
  .app[data-step="1"] .s-row:nth-of-type(4) { transition-delay:2.3s; }
  .s-k { color:#7a6a3c; font-weight:700; font-size:12px; text-transform:uppercase; letter-spacing:.04em; padding-top:1px; }

  .a-t { margin:0 0 4px; font-weight:700; font-size:16px; color:#2c3440; }
  .a-inv { margin:0 0 10px; color:#5b6570; display:flex; align-items:center; gap:6px; }
  /* gewoon aangevinkt selectievakje zoals in TOPdesk (keuze Jonathan 29 sep): wit vakje, rand, zichtbaar vinkje */
  .box { width:13px; height:13px; box-sizing:border-box; background:#fff; border:1.5px solid #5b6570; border-radius:2px; display:inline-grid; place-items:center; flex:none; }
  .box svg { width:11px; height:11px; display:block; fill:none; stroke:#24292f; stroke-width:2; stroke-linecap:round; stroke-linejoin:round; }
  .a-l { margin:0 0 4px; color:#5b6570; }
  .ta-box { border:1px solid #c7c7c7; padding:10px 12px; background:#fff; }
  .proposal p, .proposal ul { margin:0 0 8px; }
  .proposal ul { padding-left:18px; }
  .proposal li { margin-bottom:3px; }
  .pt { font-size:11px; font-weight:700; letter-spacing:.06em; text-transform:uppercase; color:#b8862f; }
  .ph { color:#2c3440; font-weight:700; }
  .pn { color:#5b6570; font-style:italic; }
  .srcs { color:#5b6570; font-size:12.5px; }
  .ref { font:inherit; font-size:12px; color:#1a5f9e; background:#eef4fa; border:0; border-radius:3px; padding:0 4px; cursor:pointer; }
  .ref:hover { background:#d9e8f5; }
  .ok { display:none; margin-left:6px; font-size:12px; font-weight:700; color:#2f7d4f; background:#e6f4ea; border-radius:3px; padding:0 6px; }
  .app[data-step="3"] .ok, .app[data-step="4"] .ok { display:inline-block; animation:okIn .5s ease both; }
  @keyframes okIn { from { opacity:0; transform:scale(.9); } to { opacity:1; transform:none; } }
  .save { display:inline-block; margin-top:10px; background:#1874a6; color:#fff; padding:6px 14px; border-radius:2px; }
  .app[data-step="4"] .action { opacity:.55; }

  .srccard { position:absolute; right:0; top:0; width:min(360px, 100%); background:#fff; border:1px solid #d6d6d6; box-shadow:0 14px 40px rgba(0,0,0,.18); padding:14px 16px 16px; border-radius:4px; z-index:3; opacity:0; transform:translate3d(12px, 0, 0); pointer-events:none; transition:opacity .35s ease, transform .35s ease; }
  .srccard.on { opacity:1; transform:none; pointer-events:auto; }
  .srccard .x { position:absolute; right:8px; top:6px; border:0; background:none; font-size:20px; cursor:pointer; color:#666; }
  .sc-k { margin:0 0 2px; font-size:11px; font-weight:700; letter-spacing:.06em; text-transform:uppercase; color:#b8862f; }
  .srccard h5 { margin:0 0 8px; font-size:15px; color:#2c3440; }
  .sc-p { margin:0 0 8px; } .sc-m { margin:0; color:#7a808a; font-size:12px; }

  @media (max-width:860px) {
    .t-cols { grid-template-columns:1fr; }
    .props { display:none; }
    .rail { display:none; }
    .tab:not(.on):not(.home) { display:none; }
    .main { padding:16px; }
    .t-act { display:none; }
    .s-row { grid-template-columns:1fr; gap:0; }
    .tab.on { flex:1 1 auto; min-width:0; max-width:none; }
    .top-r > span:first-child, .vis { display:none; }
  }

  /* faq */
  .qs details { border-top:1px solid var(--line); padding:18px 0; }
  .qs details:last-child { border-bottom:1px solid var(--line); }
  .qs summary { cursor:pointer; font-family:-apple-system, BlinkMacSystemFont, "SF Pro Display", "Inter", "Helvetica Neue", Arial, sans-serif; font-weight:600; font-size:22px; list-style:none; display:flex; justify-content:space-between; gap:16px; }
  .qs summary::-webkit-details-marker { display:none; }
  .qs summary:after { content:"+"; color:var(--gold); font-family:"Geist", sans-serif; font-weight:400; transition:transform .3s ease; }
  .qs details[open] summary:after { transform:rotate(45deg); }
  .qs p { margin:10px 0 0; font-size:18px; color:#3a3a3a; max-width:620px; }

  .cta-sub { font-size:19px; color:#cfcfcf; max-width:560px; margin:0 0 26px; }
  @media (prefers-reduced-motion: reduce) { .app *, .cap > * { transition:none !important; animation:none !important; } }